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10 H measures as the hardest top coating available anywhere in the world10 H measures as the hardest top coating available anywhere in the world

 

Auto Salon warrants that with the proper application of Onyx Coating Paint Protection by an Onyx Coating approved/Authorized Installer; your vehicle’s paint finish will remain protected against:

  • Oxidation

  • Loss of gloss

  • UV Damage

  • Acid rain

  • Paint chalking

If any treated paint is shown to be adversely affected from exposure to these conditions or through normal use, as evidenced by a visible loss of paint gloss and providing that all of the terms of this warranty Mentioned Below have been met, then such conditions will be repaired or cleaned (at its option) free of charge by Auto Salon and / or its Approved/Authorized installers, who reserve the right to attempt repairs through professional surface reconditioning/polishing before repainting the damaged area.

Applicable Vehicles and Period of Coverage

TERMS & CONDITIONS

Coverage terms up to Lifetime, when annual service requirements are met. (See: Annual Inspection). Failure to undertake an annual service will irreversibly terminate the warranty.

Graphene Products:

Graphene Pro: Life Warranty

Graphene: Life Warranty

 

Quartz Products:

Quartz Pro: 5 Years Warranty

Quartz: 3 Years Warranty

General Terms & Conditions

  1. Any treatment / re-treatment of Onyx Coating Products must be applied / reapplied by an Approved/Authorized applicator. If any treatment, cleaning, repair or other work is carried out on the vehicle without Auto Salon, or Approved/Authorized applicator prior written authorization, the warranty will be invalid.

  2. The vehicle must remain registered, for the entire duration of the warranty, for legal non-commercial road use.

  3. Only vehicles registered as passenger vehicles will be warrantied. Commercial vehicles of any kind will not be covered.

  4. Vehicles over 3 months old are required to have a machine polishing carried out by an approved applicator prior to application. Newer vehicles may also require a machine polish if advised by the approved applicator.

  5. In the event of damage / repair to the surface (i.e. accident repair) the vehicle must be taken to an approved applicator for retreatment to the repaired area, at the owner’s expense, within 30 days.

  6. Warranty is registered in the name of the vehicle owner and cannot be transferred.

  7. Should a product reapplication be required (e.g. vehicle accident) you or your insurer are liable for a reapplication fee, determined by the approved/authorized applicator.

  8. The vehicle exterior paintwork must be maintained and washed regularly, to Auto Salon recommendations, to prevent contamination build up (bi-weekly). After washing ensure that no water is left to dry on the coated surface, particularly within the first two (2) weeks after installation. In the event that your vehicle is ex- posed to high mineral-content water (“hard” or “soft” water) like that from some automated car washes, sprinkler systems or tap water in some areas, then all coated areas need to be dried as soon as possible with a microfiber cloth. Any water that is left to dry may form visible ringlets, which should be wiped off with vinegar until the mineral deposit is removed, as soon as possible.

  9. Successful registration must have been completed with true and accurate data within 1 week from installation date, and confirmation number must be saved.

  10. 10. The customer shall undertake further application of Onyx Coating products to the vehicle as are recommended by Auto Salon or by the Approved/Authorized Onyx Coating Applicators during coating care and inspection.

  11. 11.Initial Inspection must be conducted by Auto Salons Onyx Coating Agent Rizvi Azaad Buksh within 60 days from date of application to confirm the correct application, failure to do the initials inspection will void the warranty.

Exclusions:

  1. Where the owner has deemed to have been careless, negligent or failed to maintain the exterior painted surface in the correct manner.

  2. Customer neglect. i.e. Failure to maintain due care of the treated surface results in warranty void.

  3. Pre-existing damage to the painted surface or any other treated part of substandard specification, materials or workmanship by vehicle manufacturer, their dealership, third-party supplier or modifier, or professional detailers not authorized by Auto Salon. 

  4. Damage to the coated surface by incorrect manual wash techniques, automatic car washes, brushes or contaminated wash tools that may cause abrasion, or damage caused by a third party not authorized by Auto Salon.

  5. Swirl marks, marring, scratches, scuffs, scrapes, chips to the painted surface.

  6. Water spots – Water spots are caused by hard water (mineral deposits), which when left to dry on the paint may leave a stain, water spotting is not covered.

  7. Failed Clear Coat – Peeling, Hazing and Fading or any claim for matters which are covered by vehicle manufacturers’ warranty.

  8. Damage caused by collision, accidental damage, vandalism, malicious damage, fire, hail, flood, stones, collision, surface rust, rail dust, physical damage, paint overspray, water etch or vehicle manufacturer’ defects, or defects which may be covered under a manufacturers or dealerships protection plan.

  9. Areas that have not been retreated after a paint repair.

  10. Any loss of time or use of the vehicle while it undergoes inspections or treatments Touch- less car washes only. Never use a car wash with brushes.

  11. Terms and Conditions are not adhered to: Exposure to abnormal & harsh chemicals, Failure to repair & retreat damaged sections, Damages caused by modifications to the vehicle (e.g. mirror, roof racks, DVD install, etc….), Areas not treated with Onyx Coating products and Any claim in respect of damage caused by unusual atmospheric conditions including not limited to hail, salt spray or chemicals.

  12. Color Changing for the non-original manufacturer painted (re-painted) panels.

  13. This warranty does not cover stone chipping, abnormal chemical fallout or spillage, untreated panel repair or replacement, bore water spotting, scratching, abrasions, manufactures imperfections or paint imperfections such as paint flaking, peeling, foreign matter in paint, orange peel or clear coat separation. In addition to the above listed items Nano Shield not warranted against bug splatter, tree sap, bird droppings or bat droppings.

  14. Any claim in respect of matters pre-existing at the time of the application of the Onyx Coating Product, Any claim in respect of any Onyx Coating Product applied other than by Auto Salon or Onyx Coating Approved/Authorized Applicators, Any claim arising from the customer failing to properly maintain the vehicle, Any claim in respect off acts of vandalism or arising out of an accident involving the vehicle, Any claim in respect of manufacturers imperfections, Any claim arising from the vehicle being operated in a manner contrary to the manufacturers recommendations.

  15. Any claim in respect of damage resulting from the use of the vehicle in a competition or motor sporting event, or where the vehicle is used on a beach, or in off-road driving conditions, or for the launching of boats or other marine vessels for other than occasional recreation use, Any claim in respect of the load area of a commercial vehicle, Any claim in respect of a vehicle which has been subject to other than normal wear and tear, Any claim where the vehicle has not been maintained in accordance with the Autos Salons Onyx Coating Customer Care Page and Instructions mentioned in this warranty, and Any claim in respect of damage caused by unusual atmospheric conditions including but not limited to hail, salt spray or chemicals.

  16. Any claim in respect of damage caused by acid, dyes, inks, bleachers, gum, paint, and lubricants, caustic or corrosive materials, Any claim in respect of the tray area of utilities, Any claim in respect of any area of the vehicle which has not been treated with the appropriate Onyx Coating Product, or at the customer’s re- quest, Any claim arising from the installation of aftermarket parts and/or accessories including without limitation mirrors, luggage racks and mudflats, Any claim in respect of surface rust, rust damage caused by moister trapped under trims and rubber moldings or decorations, Any claim in respect of damage caused by cigarette or cigar burns and Any claim in respect of rust appearing above the window line of the vehicle.

  17. Any claim in respect of deterioration to the paint work caused by the use of cleaning agents other than those commercially available for cleaning paintwork of private passenger vehicles, Any claim in respect of paint chipping, grazing or peeling and Any claim in respect of the tearing or ripping of interior surfaces of the vehicle.

Annual Inspections:

  1. Annual Inspections must be carried out by Auto Salon or approved/authorized applicator, within 30 days before or after the anniversary date of the last service to maintain the warranty.

  2. Failure to undertake an annual inspection with- in the required period will void the warranty.

  3. A fee determined by Auto Salon or another approved applicator will be charged for the Annual Inspection, which includes – Exterior Wash, Decontamination, Gloss Renewal and Inspection.

  4. Annual inspections must be recorded within 30 days on Auto Salon Database.

Limit of Liability (Claims):

  1. Damage that may be covered under this warranty must be made aware to Auto Salon or any approved/authorized applicator within 10 days, failure to comply will result in the warranty being terminated.

  2. Claim determination is at the sole discretion of Auto Salon, either approving the repair / re- treatment by them or refunding the application cost to the vehicle owner at a maximum of 1000 NZD and terminating the warranty, whichever is less.

  3. Any dispute arising under these terms and conditions shall be governed by the law of New Zealand, the involved parties agree to submit to the jurisdiction of that Country.

  4. Email reminders for annual inspections are a courtesy and not receiving one is not an accept- able reason for missing your inspection.

  5. Any claim under the warranty must be notified via email or writing to Auto  Salon or Approved/Authorized installer within 10 days of the customer first becoming aware of any matter giving rise to a claim in regards to the Detailing package they chose. 

  6. The warranty is only valid if:

  7. a. Following notification of a claim the vehicle is made available for Auto Salon or Approved/Authorized installer inspection at its office (or such other place as Auto Salon may nominate) at a time mutually convenient to Auto Salon or Approved/Authorized installer and the Customer, such time during normal business hours(9.00 am – 5.00 pm NZT, Monday to Fri- day) ; and

  8. b.The vehicle is subsequently made available to Auto Salon or such other person/s as Auto Salon may stipulate in order that any treatment, cleaning, repair or other work may be undertaken.

  9. Approval in writing must be obtained by the customer from Auto Salon before undertaking any work covered by the warranty. All work covered by the warranty must be under- taken by Auto Salon or Approved/Authorized installer or such person as Auto Salon may nominate. If any treatment, cleaning, repair or other work is carried out on the vehicle without Auto Salon or Approved/Authorized installer written authorization first being obtained, the warranty will automatically be invalidated.

  10. In the event that the vehicle is involved in an accident which involves damage to an area treated by Auto salons Onyx Coating Product, the warranty only remains valid if the affected areas of the Vehicle are retreated by Auto Salon or Approved/Authorized installer with the relevant Onyx Coating Products at the customers expense within 30 days of the date of repair; Re-application of Onyx Coating should be per- formed after vehicle paint has been allowed to settle for at least 21 days.

  11. All Onyx Retail Products sold by Auto Salon will be provided with proper installation manual or you can also find installation instructions on Autosalon.co.nz. Failure to do so, the warranty will automatically be invalidated.

Definitions:

  1. Auto Salon – An independently owned and operated business / company that has been approved by Onyx Coating or authorized applicator to apply Onyx Coating products.

  2. To make a claim contact your Auto Salon. 

Geographical Limitations:

  1. Auto Salon only provides warranty coverage in the Auckland Area and to their customers only. If you reside outside Auckland and have had your car done by a authorised applicator outside the auckland area, please check with your local Approved/Authorized Installer about warranties offered through them.